Terms of Service

Effective June 13, 2026

DETHORNED COLLECTIVE LLC TERMS OF SERVICE

This Dethorned Collective LLC Terms of Service Agreement (“Agreement”) is entered into between Dethorned Collective LLC (“Company”) and the customer completing checkout (“Client”) and sets forth the terms of Client’s and Company’s rights, obligations, and liabilities arising from the rental of Company’s arrangements and related decorative items (“Rental Items”).

For and in consideration of the mutual promises and stipulations contained in this Agreement, Company does hereby rent to Client, and Client does hereby rent from Company, the Rental Items selected at checkout, upon the following terms and conditions.

CLIENT INFORMATION

Client information, including name, contact information, billing address, shipping address, and event details, is collected directly through Company’s checkout process. Client represents and warrants that all information provided during checkout is true, accurate, and complete.

RENTAL INFORMATION

Rental Items consist of faux floral arrangements and decorative items selected by Client at checkout.

Scheduled Event Date: The event date selected during checkout.

Estimated Delivery Date: Up to three (3) days prior to the event date.

Required Return Date: One (1) day following the event date.

Total Rental Price: The total amount shown at checkout.

PAYMENT

Client agrees to pay the full amount shown at checkout. All payments are due in full at the time of checkout. Company is not responsible for Client’s lack of sufficient funds at the time payment is submitted. Except as expressly stated in this Agreement, all payments are non-refundable.

RENTAL PERIOD

The standard rental period is one (1) day, unless Client elects an extended rental period at checkout. Rental items may arrive up to three (3) days prior to the scheduled event date. All Rental Items must be shipped back no later than one (1) day following the event date, unless Client has elected an extended rental period at checkout. Time is of the essence with respect to the return of all Rental Items.

At checkout, Client may elect an extended rental period of two (2) to seven (7) total days. Any extended rental period shall be subject to the applicable extension fee. The extension fee shall be calculated at ten percent (10%) of the affected Rental Items’ rental cost for each total day of the rental period, excluding shipping, taxes, and any other fees. By way of example, a two (2) day rental period shall be charged at twenty percent (20%) of the affected Rental Items’ rental cost, a three (3) day rental period shall be charged at thirty percent (30%), and so on, up to a maximum seven (7) day rental period charged at seventy percent (70%). If Client elects an extended rental period at checkout, the Required Return Date shall be automatically adjusted to reflect the extended rental period.

SHIPPING

All Rental Items are shipped. In-person pickup is not available. Client is responsible for all outbound shipping costs to the shipping destination provided at checkout. Rental Items may arrive up to three (3) days prior to the scheduled event date. Return shipping is included in the rental cost and must be completed using the Company’s provided return shipping label. Failure to use the Company’s return label shall not relieve Client of responsibility for loss or damage.

USE OF RENTAL ITEMS

Client agrees that Rental Items may only be used for their intended decorative purpose. Client shall not dismantle, alter, modify, cut, reassemble, or otherwise tamper with any Rental Item. Client shall not expose Rental Items to fire, excessive water, rain, mud, soil, or outdoor weather conditions not reasonably contemplated, or any other condition likely to cause irreparable damage. Rental Items shall not be placed or used in environments involving wet ground, mud, standing water, or other conditions that may result in water or soil exposure. Client shall be responsible for any damage resulting from the use of Rental Items in prohibited or unsuitable environmental conditions.

Client is responsible for the supervision, care, and control of all Rental Items while in Client’s possession.

CONDITION OF RENTAL ITEMS

Client acknowledges that the Rental Items are received in good condition and agrees to return all Rental Items in the same condition as received, ordinary wear and tear excepted, free from damage, stains, burns, tears, disassembly, or missing components, and returned in their original packaging.

RISK OF LOSS

Risk of loss or damage to the Rental Items shall transfer to Client upon delivery to the shipping address provided by Client. Risk of loss shall transfer back to Company once the return shipment is received by the carrier using the Company’s return shipping label.

DAMAGED OR UNSALVAGEABLE ITEMS

Client agrees to be fully responsible for any and all damage to the Rental Items. If any Rental Item is returned with burns, tears, stains, disassembly, water damage, soil exposure, or any condition deemed unsalvageable in Company’s reasonable discretion, Client agrees to pay a damage charge equal to eighty-five percent (85%) of the rental cost for the affected item. Damage resulting from exposure to rain, mud, moisture, soil, wet ground, standing water, or other unsuitable environmental conditions shall be deemed irreparable damage for purposes of this section.

NON-RETURN OF RENTAL ITEMS

If any Rental Item is not returned within five (5) days following the Required Return Date, the Rental Item shall be deemed a non-return. Client agrees to pay a non-return charge equal to one hundred fifty percent (150%) of the rental cost for the affected item, which includes administrative fees. Upon a Rental Item being deemed a non-return, no additional late fees shall accrue with respect to that item. Client acknowledges that failure to return Rental Items may result in Company pursuing all available legal remedies.

LATE RETURNS

Client agrees to pay a late fee equal to thirty percent (30%) of the affected Rental Item’s rental cost for each day the Rental Item is returned after the Required Return Date. Late fees shall accrue until the Rental Item is returned or until the late fees reach one hundred fifty percent (150%) of the affected Rental Item’s rental cost. If a Rental Item is not returned within five (5) days following the Required Return Date, the Rental Item shall be deemed a non-return and the non-return charge set forth in Section 10 shall apply in lieu of any further late fees.

CANCELLATIONS

Client may cancel an order free of charge up to ninety (90) days prior to the scheduled event date. Approved cancellations will be refunded less a five percent (5%) cancellation fee to cover non-refundable payment processing and administrative costs. Any cancellation made within ninety (90) days of the event date shall be non-refundable.

ORDER MODIFICATIONS

Client may request modifications to an order by contacting Company at [email protected]. All requested modifications are subject to availability and Company approval. Additional Rental Items may be added to an order up to twenty-one (21) days prior to the scheduled event date. Rental Items may not be removed from an order within ninety (90) days of the scheduled event date. Any additional Rental Items added to an order will be charged at the applicable rental or purchase price, and Client hereby authorizes Company to charge the payment method on file for any such additions. Client may also request to extend or shorten the rental period of an existing order up to ninety (90) days prior to the scheduled event date, subject to availability, and Company approval. Any increase in the rental period shall be charged in accordance with the extension fee schedule set forth in Section 4. Any decrease in the rental period shall be refunded in accordance with the extension fee schedule set forth in Section 4. Any applicable charges or refunds resulting from an approved rental period modification may be applied to or credited back to the payment method on file.

NO WARRANTIES

COMPANY, NOT BEING THE MANUFACTURER OF THE RENTAL ITEMS, MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL RENTAL ITEMS ARE PROVIDED “AS IS,” AND ALL RISKS ASSOCIATED WITH THEIR USE ARE BORNE SOLELY BY CLIENT.

INDEMNIFICATION

Client assumes all risks and liability for damage to property or injury arising from Client’s possession, use, or return of the Rental Items. Client shall indemnify, defend, and hold Company harmless from any and all claims, actions, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising out of or related to Client’s rental, use, handling, or failure to timely return the Rental Items, whether or not caused in whole or in part by the negligence of Company.

The indemnities and obligations set forth herein shall survive the expiration or termination of this Agreement.

AGREEMENT SURVIVES PARTIAL INVALIDITY

If any provision of this Agreement or the application thereof to any party or circumstance is held invalid or unenforceable, the remainder of this Agreement shall remain valid and in full force and effect.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts-of-law principles.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, understandings, or agreements, whether written or oral.

ACKNOWLEDGMENT AND ACCEPTANCE

By submitting payment and completing checkout, Client acknowledges that Client has been given adequate time to read and review this Agreement, has thoroughly read and understands its terms, and agrees to be bound by this Agreement willingly and without duress.