Help & FAQ
Ordering
Add your desired products and selected quantity to the cart, create an account, and select your rental date. At checkout, review our terms of service, enter your payment information, and provide your shipping address. Full payment is required for each order.
Inventory may open up due to cancellations or stock additions, but availability is not guaranteed. We recommend selecting an alternative collection.
Orders must be placed at least 3 weeks before your event date. After 3 weeks, you will not be able to order for that date.
Full payment is required at checkout. We accept debit cards and credit cards.
Please email [email protected] for any order updates. All requested modifications are subject to availability and Company approval. Additional Rental Items may be added up to 21 days before your event date. Rental Items may not be removed within 90 days of your event date.
Yes, email [email protected] and we’ll help review your request. Rescheduling is subject to product availability for the new date and Company approval, and is not guaranteed.
You may cancel your order by emailing [email protected]. Approved cancellations made at least 90 days before the event will be refunded less a 5% cancellation fee to cover non-refundable payment processing and administrative costs. Cancellations made within 90 days of the event are non-refundable.
Log in to your account at any time to view your order status.
Rental Extensions
A rental extension lets you keep your faux floral arrangements beyond the standard 1-day rental period by choosing an extended rental period of 2 to 7 total days at checkout.
Extensions are helpful if you’re traveling for your event (within the 48 contiguous United States), hosting a multi-day celebration, want extra breathing room before returning your rentals, or prefer not to rush the morning after your event.
After adding rental items to your cart, you can choose an extended rental period at checkout. Use the rental period slider to select the total number of days you need, from 2 to 7 days.
Extension fees are calculated at 10% of the affected Rental Items’ rental cost for each total day of the rental period, excluding shipping, taxes, and other fees. For example, a 2-day rental period is 20%, and a 7-day rental period is 70%.
In most cases, yes. You may request to extend or shorten your rental period up to 90 days before your event date by emailing [email protected]. Changes are subject to availability and Company approval.
Late returns without a pre-approved extension may incur a late fee. Booking an extension ahead of time is always recommended if you know you need more time. Please review our terms of service for full late-fee details.
Your rental arrangements will still arrive up to 3 days before your event. Your Required Return Date will adjust automatically for the extended rental period, and your Company-provided return label will still work. Returning early does not result in a partial refund.
Yes, as long as the rental order remains within the 48 contiguous United States and can be returned using the Company-provided return shipping label. Extensions are a great option if you’re flying or driving home after your event.
No. Rental orders must remain within the 48 contiguous United States and be returned using the Company-provided return shipping label. International travel can create customs delays, tracking gaps, loss or damage risk, and return-label issues that may prevent the order from coming back by the Required Return Date.
Yes, rental extensions are available for all of our faux floral collections.
Shipping & Delivery
Rental Items arrive up to 3 days before your event date. You can track your shipment by logging into your account.
We ship to physical street addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses.
No. Return shipping is included in your order total. A prepaid return label is provided. No additional fees apply.
Rentals must be shipped back no later than 1 day after your event, unless you selected an extended rental period at checkout.
To update your shipping address, please email [email protected] for assistance.
Once the order is delivered, the client is responsible for all items. Lost or damaged items may incur additional fees. Please review our terms of service for full details.
Check your order immediately upon delivery. If anything is missing, email [email protected] right away so we can resolve the issue before your event.
No. Rental orders must remain within the 48 contiguous United States and be returned using the Company-provided return shipping label. International travel can create customs delays, tracking gaps, loss or damage risk, and return-label issues that may prevent the order from coming back by the Required Return Date.
No. If your order arrives earlier than the stated delivery window in our terms of service, it does not change your rental period or add any cost. You may enjoy the extra time at no additional charge, subject to the standard return deadline applicable to your order.
Returns
All rentals must be shipped back 1 day after your event date. If that day falls on a nationwide FedEx closure, the deadline extens to the next day FedEx is open.
Return your order to any FedEx location using the prepaid return label provided.
If you lose your return label, log in to your account, go to "Orders," and open the order by selecting the order number. Each package in your order has its own return label. Click "Label PDF" for each package to download and reprint the label(s), then attach them and drop off your package(s) at any FedEx location.
No, a prepaid label will be included in your box upon delivery of the items.
Returning your order before the Required Return Date does not result in a penalty or a refund. The rental period is based on the dates you selected at checkout, and early return does not change the amount charged.
Late returns may incur a fee equal to 30% of the affected Rental Item’s rental cost for each day the Rental Item is returned after the Required Return Date, up to 150% of the affected Rental Item’s rental cost. Please review our terms of service for full details.
Account Help
Use your preferred email address and create a password during checkout or on the account registration page.
On the login page, select “Forgot password?” and follow the instructions.
Other
If your items arrive damaged, contact [email protected] immediately so we can resolve the issue.
If a Rental Item is returned with burns, tears, stains, disassembly, water damage, soil exposure, or another unsalvageable condition, a damage charge equal to 85% of the affected item’s rental cost may apply.
If any Rental Item is not returned within 5 days following the Required Return Date, it will be deemed a non-return. A non-return charge equal to 150% of the affected item’s rental cost may apply, and no additional late fees accrue for that item once it is deemed a non-return.
Late returns may incur a fee equal to 30% of the affected Rental Item’s rental cost for each day the Rental Item is returned after the Required Return Date, up to 150% of the affected item’s rental cost. Please refer to our terms of service for full details.
No. Products may not be altered, dismantled, cut, reassembled, or otherwise modified in any way and must be used only for their intended decorative purpose.
We are not offering custom arrangements at this time.
Yes, we do offer rentals for corporate and business events. For larger orders, please reach out to our support team at [email protected] so we can assist you and help confirm availability.